The term DND means Do Not Disturb. It is a service that was introduced by the Nigerian Communication Commission {NCC} to enable full blocking mode on phone numbers with or without the consent of the subscribers on their network.

The implication of this is that, all bulk SMS that is sent to phone numbers that have been placed on Do-Not-Disturb by the network operators will be on the Rejected delivery status.

This is a general directive affecting unsolicited messages (Bulk SMS) only, phone to phone messages and bank alerts are not affected.

To know your DND status… Text 'STATUS' to '2442' to check your DND status (for all networks in Nigeria).

To Opt out of DND…
For MTN text 'ALLOW' to '2442',
For GLO text 'CANCEL' to '2442',
For Etisalat text 'START' to '2442',
For Airtel text 'ALLOW' to '2442'

Yes, we deliver SMS to DND numbers. You have to be registered on our Corporate/Financial route for SMS delivery to take place.

The DND bypass option is not supported by the network operators. Hence, it was blocked.

Messages are not delivered due to the following reasons:

i. Sender ID registration

- You may have to forward your sender IDs for registration if you have not done so. This enables your SMS to deliver promptly (if the contact is not active on DND or affected by network coverage) and with your desired sender ID.

ii. DND (Do Not Disturb)

– if your recipients are active on DND then your sent message will not be delivered to such numbers.

iii. Other network-related issues

from the network operators. Please note: messages are submitted on our platform to the SMS gateway of the mobile network operators for immediate delivery, but the delivery depends on the network operators. They have the sole authority to determine whether or not a message should be delivered.

To send customised SMS you need to have a properly formatted .csv file. This file will contain the phone Numbers as well as other personal information you wish to include in your SMS. Ensure that there's no exta space at the bottom of your CSVe. The following will show step by step on how to send your customized SMS.

i. Upload Your .csv File

- After you must have logged in, navigate to the "Customized SMS" page. Click on the "Upload A new CSV file" link and follow the process to upload your CSV file.

ii. Select Your CSV file

– After you must have uploaded your CSV file, select the CSV file from the drop-down options, the app will load and present you with the contents of the CSV file you selected.

iii. Select the field that contains the Mobile Numbers of your recipients

- From the drop down on the page, select what field or column contains the mobile numbers of the recipients of your SMS.

iv. Select the field that contains the Mobile Numbers of your recipients

- From the drop-down on the page, select what field or column contains the mobile numbers of the recipients of your SMS.

v. Type out your custom message

- In the message box, draft your message and use the text template {Column/Field name} where you want the column/field value to appear. Example: If you want to greet each recipient by name, and you have a "Name" column/field in your CSV file, type "Hello {Name}, welcome to our service!" Then click the "Preview Message" button to see what the message would look like for some of the recipients in the CSV file you've selected.

vi. Review and send

- Review your message to ensure that everything is in order. After reviewing, select a sender Id and click the "Send" button to send your message.

• Pay through your smslive247 account here with your Verve or Mastercard.
• Transfer money online from your bank account to our account.  You will have to specify your email address in the 'Remarks', 'Narration', or 'Description' depending on the bank.
• You can also use any of the short codes for mobile transfers
  *737*1*amount*0011231140# from Gtbank to our Gtbank
  *966*1000*1010779719# Zenith to our Zenith
• Visit classic.quickteller.com/idevworks and follow the rest of the procedures with your ATM card. It is highly safe and secure
• To make cash deposits, click here for our bank account numbers – link. (Please, always specify your email address as the depositor when making bank payments.)

Yes. You can send to 400+ Networks around the globe. Please see our coverage list to see if your specific country or network is covered.

Yes, you will be charged for undelivered messages. Once your message is sent out of our gateway, SMS charges apply immediately. We only do refunds for Rejected numbers that are active on DND.

The SMS credits does NOT expire. This means that your SMS credits will be available on your SMSLIVE247 account for as long as you need them.

There is no setup fee and there are no hidden charges. SMS charge rate is per page and you will be charged 1 unit for a page SMS.

Additional charges per page only apply when you send SMS to international numbers.

There is no WhatsApp number to chat us on but you can chat with us on our live chat directly from the website. Our mobile APP is not available for use yet. You will be notified once it is live and ready for use.

Our Gateway APIs are free.
Kindly send your request for API via email to info@smslive247.com with your programming language. Our technical support team will reply with the API that best suits your need.